Following guidelines of local, state and federal health officials, the CDC and the WHO, we have begun re-opening our hearing centers. However, the health of our patients, hearing care professionals and associates remains our top priority. For more information and a list of the locations that are open, click here.

How Patients Can Restore a Dead or Broken Hearing Aid to Proper Working Order

You spent a lot of money on your hearing aid, and while you can’t put a price on being able to hear again, you’re not excited at the prospect of buying another one. But after weeks of tinny feedback, crackling noises, or even no sound at all, you’re prepared for the bad news that your device has stopped working…and you’re grumpily on the lookout for a replacement.

Not so fast! Nearly all hearing aid wearers will experience a loss of sound quality from their devices—and in many cases, the problem can be solved with a little bit of at-home repair.

What To Do If Your Hearing Aid Stops Working

One of the biggest causes of damage to hearing aids is moisture. As you wear your hearing aids, tiny amounts of perspiration and condensation can enter the device, causing feedback problems and inhibiting sound quality. Patients can avoid many of these issues by removing the batteries and opening the casing at the end of each day to allow the device to air out overnight.

If your hearing aid is dry and is not producing proper sound, you should perform the following troubleshooting steps to resolve the issue:

  • Turn it on (and up). Make sure your hearing aid is turned on and turn the volume up higher than usual (you don’t have to turn it all the way up at first). Make sure you are familiar with the way the features and settings work on your device, as some volume controls may work counterintuitively. If you can adjust the volume manually, make sure the volume control wheel or toggle moves freely and is not stuck.
  • Replace the batteries. Hearing aid batteries may lose power quickly, especially if the batteries are not removed after daily wear. Remove the batteries in your device and replace them with new ones, being careful to insert the batteries correctly.
  • Clean everything out. A device that is delivering muffled or inconstant sound may simply need a good cleaning. Earwax and other debris can easily become lodged in the casing, tubing, and receiver of the device, and these can be removed using the cleaning kit that came with your hearing aid. Once your device is clean, make sure your ears are free of excess earwax before inserting your hearing aid.
  • Look for damage. If your hearing aid still isn’t working, look for noticeable flaws, damage, or signs of wear throughout the device. If you have a behind-the-ear model, inspect the tubing that connects the device to the receiver to see if there are any bends or cracks. Most hearing care professionals can repair damaged tubing quickly and inexpensively, saving you the cost of a new device.

What If I Can’t Get My Device to Work?

If these techniques do not resolve the problem, there are many reasons why the device may not work. First, your hearing needs may have changed. It is common for patients to outgrow their hearing aids over time, and you may require a more advanced form of hearing correction. Additionally, your device may have suffered damage that can only be repaired by a professional who knows how to dismantle and rebuild your device. Finally, your hearing aid could simply have outlived its usefulness, and is in need of an upgrade.

The technicians at True Sound Hearing Aid Centers have been able to offer many affordable solutions to broken or malfunctioning hearing devices. We can clean, examine, and repair your device to restore it to working order, as well as give you maintenance tips to prevent the problem from coming back. If your device is beyond repair, we can help you find a device within your budget that provides the best possible sound. Call (877) 284-5133 to have us diagnose and correct the problem with your hearing aid today!